Support
WARRANTY PROCEDURES & CORE RETURN PROCEDURES
1-866-738-7267 from (7:00am till 6:00pm) central time Monday through Friday.
WARRANTY INFORMATION
If you are having difficulty with any product please call our toll free number or e-mail techsupport@atreman.com before performing any transmission work on your vehicle. In most cases the most common problems can be fixed and have you back on the road in no time. To prevent from voiding your warranty, please do not attempt to perform any internal work to your transmission without authorization. All authorized work must be registered and a claim number must be issued before any work is performed.
CORE RETURN - THE "TURN-KEY" EASY FLEET PROGRAM
To obtain proper core credit you must meet the following criteria:
- You must return the same type, model, and part number transmission as the one being replaced.
- The core must be free of any visual cracks, must be returned with the proper torque converter, and has never been disassembled.
- The Fleet or Dealer must call our core return personnel at 1-866-738-7267, or e-mail ATR at corereturn@atreman.com and provide the information regarding the pickup.
- No wrecking yard/junk yard cores accepted.
*A core/case charge may be incurred if damage to the returned core is apparent. Core/Case charges may vary depending on the extent of the damage.
**If the transmission was shipped in a protective plastic shipping pod, the pod must be returned with the core free of damage or a charge may apply.
TECHNICAL HELP BULLETINS
Transmission Cooler Flushing
Transmission oil coolers must be properly flushed using a power flush machine. These power flushers properly flush and pulse transmission coolers and lines to remove metal, dirty oil, and material from a failed transmission prior to installing a remanufactured transmission.
Using solvent and air is not the proper procedure for flushing out transmission coolers and lines. There are store bought products such as Trans Flush that aid you in flushing your transmission cooler and lines, but does not produce the same results as using a power flusher.
Problems Associated with Improper Flushing
Hydraulic Transmission Types - Improperly flushed transmission cooler and lines will leave behind debris which can cause sticky governors, wrong gear starts, stuck valves, shift issues, and premature failures in your newly installed remanufactured transmission.Electronic Transmission Types - Improperly flushed transmission cooler and lines will leave behind debris which can wreak havoc in electrical controlled transmissions. Electrical solenoids and valve bodies when energized under normal operation act like electro magnets. These "Electro-magnets" will tend to pickup any metal or debris left in the transmission cooler and/or oil. This can cause malfunctioning in valve bodies and solenoids causing wrong gear starts, shift issues, low line pressure, skipped shifts and late shifts.
Engine Stalling - Many times a plugged or restricted transmission cooler will cause the engine to "Stall" when put into reverse. This is caused from a lack of oil feed to the transmission causing the lock-up torque converter to engage or restrict flow.
Mandatory Transmission Cooler Replacement
Many vehicles after transmission failure require that the transmission cooler/radiator be replaced in order to reduce repeated failures. This is mandated by the factory in many service bulletins as well as by ATR. The reason is this...Many of these vehicles have a "fin type" transmission cooler in the radiator and after a major transmission failure, the debris from the failure clogs these fins and will restrict flow causing damage to a transmission quickly.
This can be avoided in one of two ways:
1. Replace the radiator in the vehicle (Trans cooler in radiator), which is very costly.
2. Use an External By Pass Cooler
An inexpensive way is to completely bypass the trans-cooler in the radiator (not running through the radiator cooler at all), and installing a Heavy-Duty external transmission cooler. These are easy to find at any Auto Parts Supply House. ATR recommends a large transmission cooler that fits your vehicle's front radiator/condenser space.
The following is a list of Transmissions that requires a mandatory transmission cooler replacement.
- Ford E4OD and 4R100 Series
- Chrysler - All 500's, 518, 618, 45RFE and 47RE Series
- Jatco (Isuzu,Nissan,Mitsubishi) JR403 Medium Series Trucks
- Aisin 450-43LE (Isuzu, GM Tiltmaster, Nissan, Mitsubishi) Medium Series Trucks
Inline Filters - All Light-Duty transmissions come with Inline Filters. This helps prevent any metal from returning to the cooler.
LINKS
ATR's Is A Member of The Following Associations
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NAFANAFA is a not-for-profit organization for fleet professionals with diverse fleets. |
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ATSGATSG is the largest, Employee-Owned, technical support service in the Automatic Transmission Industry. They offer a Technical Hotline, Books, Software, Bulletins, Seminars, and Technical Courses to the Automatic Transmission Professional. |
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ATRA OnlineATRA — the Automatic Transmission Rebuilders Association — is an international trade association for the professional automatic transmission repair industry. |
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APRAAPRA is a non-profit trade association whose members rebuild/remanufacture automotive and truck related "hard" parts for passenger cars, trucks, off-road, marine, equipment and industrial uses. |
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Automotive Service AssociationASA has been the leading organization for owners and managers of automotive service businesses that strive to deliver excellence in service and repairs to consumers |
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Technology & Maintenance CouncilThe purpose of the Technology & Maintenance Council is to improve transport equipment, its maintenance and maintenance management. The Council develops Recommended Engineering and Maintenance Practices that are voluntarily adopted by fleets, OEMs and component suppliers. The Council also conducts industry surveys and promotes the voluntary cooperation among designers and manufacturers of transport equipment and those who specify, purchase, and manage such equipment. |
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Trans OnlineTransOnline provides various information geared to the automotive transmission industry- (membership Required). |
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Transmission Rebuilders Network InternationalTRNi is a world-wide network of over 1,000 actual transmission technicians, interacting on problems, fixes, diagnosis, hydraulics, functions, bench techniques, part locating & reviewing, homemade tools, assembly tips, and installation tips for the transmission repair industry. |
*ATR is a member of the above, but is in no way responsible for any of the content provided.
NEWS/ EVENTS
Events
ATR is a proud sponsor of the American Cancer Society/ Relay for Life. On Friday, June 10th 2011, ATR proudly participated in the Relay for Life of Barrington supporting the American Cancer Society. Being a part of this community, we broke the record of building the largest cupcake tower housing 17,000 cupcakes!!! (see image below) We plan to support this great cause every year!
CARS4HEROES/CARS4CHRISTMAS
ATR is proud to be a sponsor in this great program
Cars 4 Christmas is a not for profit that provides free basic transportation to disadvantaged individuals.
More than one third of America's population lives outside of urbanized areas. Nearly 40 percent of the country's transit dependent population-primarily senior citizens, persons with disabilities and low income individuals- resides in rural areas. Yet in many of these communities, public and community transportation are limited or absent.The growth in the U.S. economy has created many new jobs. Two of three are located in suburban areas and, in some cities, more than 50 percent of these jobs are outside the range of public transportation. For millions of Americans, the availability of community and public transportation is the determining factor in their ability to access the health care system to necessary medical care. Whether trying to reach life sustaining dialysis treatments or ensuring a healthy future for a child with routine screenings People must have a way to get to their medical appointments
MankindProject.org - "New warrior training adventure"
The New Warrior Training Adventure is a singular type of life affirming event, honoring the best in what men have to offer the planet. We are only able to recognize the powerful brilliance of men because we are willing to look at, and take full responsibility for, the pain we are also capable of creating ... and suffering. This is the paradox of modern masculinity, and it is a lesson we are dedicated to learning and teaching. Read More
Distribution Locations
Mundelein, IL
Allentown, PA
Carson, CA
Valdosta, GA
Temple, TX
Upper Marlboro, MD
Portland, OR
Canada:
Edmonton, AB
Trenton, ON
Moncton, NB
Check back soon as ATR will be adding additional warehouse locations.
